First payment: 30-day refund
You can get a full refund of your first payment within 30 days of the charge. No reason is required. If you paid a discounted first-period price, we refund the amount you actually paid.
Renewal charges
Contact us within 30 days of a renewal charge. If you didn't intend to renew and have not used SearchAZ since the renewal, we refund the charge in full. Otherwise, we review the request case by case and will always be reasonable.
Partial refunds
Outside the 30-day window, we do not issue partial refunds for unused time. When you cancel, you keep access until the end of your current period.
When a refund may be declined
- The request is made more than 30 days after the charge.
- The account broke our Terms of Service (for example abuse or automated use).
- A refund was already issued for the same subscription, or there is a pattern of subscribing, refunding and resubscribing.
- The payment is subject to a chargeback or fraud investigation.
Google Play purchases
You can request a refund from us under this policy, or from Google Play under its own refund policy.
Your statutory rights
This policy does not limit any rights you have under your country's consumer-protection laws.
Read the full policy at searchaz.ai/legal/refund.
Need More Help?
Email us at support@searchaz.ai from the email address on your account, or submit a request. To help us find your account faster, please include:
The email address on your SearchAZ account
Your receipt or receipt number (if your question is about a payment)
The last 4 digits of the card you paid with (if relevant)
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